Exchange & Refund Policy
Return and Exchange Policy
Eligibility for Return or Exchange
You have 3 days from the date of delivery to request a return or exchange if:
- The item(s) is faulty, damaged, or defective at the time of delivery.
- The product(s) must be unused, in their original packaging, with labels and protective stickers attached.
- The product received does not match the size ordered.
How to Apply for a Return
To initiate a return or exchange, please notify us within 3 days of delivery during our working hours (11 AM to 7 PM, Monday to Saturday) by contacting us via WhatsApp at 0327-228-1557 or emailing wearthoughts.com@gmail.com. Each request is reviewed on a case-by-case basis to ensure fairness for both parties.
- For defective, faulty, or damaged items, a replacement will be sent. Please provide photographic evidence of the defective item via WhatsApp within 3 days of delivery to process your claim.
- Customers are responsible for the cost of returning items to us; however, we charge 100 (For Insurance Fees) for sending replacement items back to you.
- If you receive a defective item, we will arrange for an exchange parcel through our courier (if possible). Otherwise, delivery charges will be reimbursed via bank transfer or a voucher will be issued, based on your preference.
Processing Your Return
Once you notify us within the specified timeframe:
- We aim to process all returns within 5-7 working days of receiving the returned items.
- During busy sale events, please allow up to 14 working days for your return to be processed.
For any further inquiries, please don’t hesitate to reach out!